Practical help in the Moreton Bay and North Brisbane Areas
Call us on 0494 010 345
Whether you're navigating a difficult dispute or helping a student reach their full potential, we offer expert, confidential support every step of the way.
Our accredited mediation and dispute resolution services help individuals, families, and businesses resolve conflicts efficiently — avoiding the cost and stress of litigation. We facilitate constructive conversations that lead to lasting, fair outcomes.
Our private tutoring programs provide personalised, one-on-one coaching in Mathematics, Science, English, and Research Skills for students from primary school through to university. Every session is tailored to the individual learner's needs, pace, and goals.
✔ Qualified & experienced practitioners ✔ Online and in-person sessions available ✔ Flexible scheduling for families and professionals ✔ Confidential, neutral, and results-focused.
Meeting in your local area and in a way that suits your needs
Support that truly cares for the whole person, emphasising accessibility and inclusivity. Whether you're dealing with conflict, seeking academic help, or standing up for your rights, we offer expert guidance, compassion, and a steadfast dedication to fairness.
Our Pledge to Disability Inclusivity
We recognise that access and inclusion are essential, not optional. Every service we provide is designed with a disability-aware approach, actively addressing the social model of disability, adapting to diverse communication styles and access needs, and removing barriers at every stage. We serve clients with physical, sensory, cognitive, and psychosocial disabilities and collaborate with disability organisations to ensure our practices remain current and genuinely inclusive.
Helping with Mediation, Education and Advocacy Services
Mediation Services - Finding common ground, even when it feels impossible.
Our professional mediation service offers a cost-effective way to resolve disputes efficiently, often at a lower cost than pursuing legal action. It provides a flexible timeframe for resolution that suits your schedule, rather than being tied to court deadlines. The process encourages open communication in a neutral environment, helping parties listen, share, and find common ground.
We facilitate confidential, structured conversations in diverse settings, including workplaces, educational institutions, and communities. Our goal is to rebuild understanding and reduce the physical, emotional and financial impacts of prolonged conflicts.
Our mediation services cover workplace and employment disputes, educational placement disagreements, and neighbourhood or community conflicts.
While not every mediation results in an immediately signed agreement, the process typically helps clarify issues, lower costs, and preserve relationships, outcomes that courts may not always provide.
Private Tutoring - Learning shaped around how your mind works best.
We offer inclusive, personalised tutoring for learners of all ages, from primary school students to adults.
Our experienced tutors deliver flexible, neurodiversity-affirming instruction that promotes genuine confidence beyond just exam success.
Each program is tailored from the beginning and regularly reviewed with the student and their support network.
Our services include support for primary, secondary, and tertiary education; literacy, numeracy, and language development; exam preparation and study skills coaching.
NDIS-aligned support for students with learning differences.
Online, in-home, and school-based sessions.
Advocacy Services - Your voice amplified with someone firmly in your corner.
Our advocacy service helps individuals navigate healthcare, education, housing, and government with skilled, independent support. We work alongside people with disability, their families, and carers to communicate needs clearly, protect rights, and achieve outcomes that genuinely reflect what matters to each client.
• Advocacy for educational rights and reasonable adjustments
• Healthcare navigation and informed consent support
• Assistance with complaints and appeals
• Systemic and self-advocacy capacity building
What Is Mediation?
Mediation is a confidential, facilitative process where disputing parties, guided by a neutral mediator, work together to reach mutual agreements. The mediator does not decide or advise without consent, keeping control with the parties to promote agency and self-determination.
Our accredited mediators follow Australia's national standards, ensuring a fair, safe, and ethical process focused on cooperative decision-making and informed outcomes.
The Mediation Process:
1. Pre-Mediation Intake: Each party meets separately with the mediator to discuss the dispute, understand the process, and prepare for the joint session. After these meetings, the mediator decides if mediation is appropriate and schedules the session.
2. Opening: The mediator introduces the process, confirms confidentiality, and each party states their perspective and goals.
3. Exploration: The mediator guides a structured discussion to uncover underlying interests beyond positions, fostering genuine problem-solving.
4. Negotiation: Parties develop options and explore solutions, often using private caucuses to test ideas in a safe environment.
5. Agreement: If resolved, the terms are recorded and signed, reflecting the parties' own decisions, which are more likely to be respected than court-imposed outcomes.
Our mediator is accredited under Australia's national standards framework and facilitates an even-handed, safe and ethical process that supports agency, self-determination, and cooperative decision-making to ensure informed outcomes.
What do our services cost?
Our services are competitively priced and designed to deliver value for money. We can tailor education and advocacy packages to your personal needs.
Mediation
Intake interviews (1 hour maximum) - $100 per person
Half-day mediation - $350 per person plus GST
Full day mediation - $800 per person plus GST
Room hire - Please contact us for room hire arrangements for in person mediation sessions. Prices will vary depending on the duration and number of rooms required.
Private Tutoring
We are professionally trained and registered teachers who have blue and yellow cards.
Online tutoring - $65 per hour
In-person tutoring - $85 per hour, inclusive of some travel. Travel charges may occur for travel over 1 hour to and from location.
Advocacy Services
We charge a flat fee of $100 per hour for advocacy services. This is regardless of location. You can package a tutoring and advocacy program for your student that includes helping them improve their learning outcomes and advocating to their learning institution to secure the adjustments they need.
Book a phone call today
Fill out this form and we will get back to you at a time that suits you.
There's no cost to have an initial chat about how we might be able to assist you. We'd love to explore how we can help!
Ready to take the first step? Get in touch to discuss how we can support you. There's no obligation, and everything you share is strictly confidential.
Phone
0494010345ABN
73516994560
Operating Hours
Monday to Friday from 9am - 4pm
Frequently Asked Questions
Here are some common questions people ask about our services. If you’re wondering about something that isn’t covered here, please contact us — we’re always happy to help.
We recommend starting with a free initial consultation. During this call, we’ll listen to your situation without any obligation and help you explore which service — or combination of services — would best meet your needs. There is no pressure to proceed, and everything discussed is strictly confidential.
We offer flexible delivery across all services. Sessions can be held in person, via secure video conferencing, or by telephone — whichever works best for you. We understand that attending in person is not always practical or accessible, and we’re committed to removing that barrier wherever possible.
We’re committed to making our services genuinely accessible. Depending on your needs, we can provide written materials in alternative formats (large print, plain language, digital), offer sessions in sensory-considerate environments, allow extra processing time, accept communication through a support person, and adapt our communication style to suit you. Please let us know your access needs when you make contact and we’ll do our best to accommodate them.
Yes. Confidentiality is a cornerstone of all our services. Information shared during consultations and sessions is not disclosed to any third party without your consent, except in the rare circumstances required by law (such as immediate risk of harm). We’ll always explain these limits clearly before we begin working together.
Absolutely. You are welcome to bring a trusted support person, carer, or communication assistant to any session. We believe that having the right people alongside you often leads to better outcomes, and we’ll work collaboratively with your support network when you invite us to.
Our mediation service supports a wide range of disputes, including workplace and employment issues, neighbourhood and community disagreements, conflicts within organisations or clubs, tenancy and housing matters, and education-related disputes between parents or students and institutions. If you’re unsure whether your situation is suitable for mediation, get in touch — we’re happy to talk it through with you.
Mediation works best when everyone involved is willing to participate. We can support you in inviting the other party to mediation and, in some cases, contact them on your behalf. While we cannot force anyone to attend, many people are open to mediation once they understand that it is a safe, neutral process with no predetermined outcome.
The length of the mediation process varies depending on the complexity of the dispute and the willingness of everyone involved to engage. Many straightforward matters are resolved in one to three sessions. More complex or emotionally charged disputes may take longer. After our initial consultation, we’ll give you a realistic indication of the likely timeframe.
Mediated agreements are made in good faith, so they are not automatically legally binding. It is up to the people involved to follow what they have agreed. If you need advice about making an agreement legally binding, we recommend speaking with an independent lawyer.
Our tutors are trained in neurodiversity-affirming practices and have experience supporting students with dyslexia, dyscalculia, ADHD, autism, anxiety, and other learning profiles. We start each tutoring relationship with a thorough intake to understand the student's strengths, challenges, and preferences, allowing us to tailor our methods. We avoid a one-size-fits-all approach.
With your permission, we are happy to coordinate with your child's school or classroom teachers to promote a consistent approach. We can share progress updates, discuss learning objectives, and contribute to Individual Education Plans or similar documentation. Working together with schools often leads to better student results.
Independent advocacy ensures we focus only on your interests, not those of service providers, government agencies, or funders. This independence is vital to guarantee that the advice and support you get are free from conflicts of interest. Our trained advocates are committed to defending your rights, amplifying your voice, and guiding you through complex, often overwhelming systems that can seem inaccessible.
Yes - We support clients in preparing and submitting formal appeals, complaints, and review requests across various settings, including healthcare, education, housing, and government agencies. We can help you understand your rights, collect evidence, draft letters, and accompany you to hearings or meetings.
Yes — we strongly support and actively encourage you to build your confidence and skills to advocate for yourself. We provide one-on-one capacity-building sessions that focus on understanding your rights, communicating effectively with services, developing assertiveness, and preparing for challenging conversations. Our primary aim is to help you become more independent, not to create dependence on us.
We recommend starting with a free initial consultation. During this call, we'll listen to your situation without any obligation and help you understand which service — or combination of services — would best meet your needs. There is no pressure to proceed, and everything discussed is strictly confidential.